General Questions
common inquiries that potential clients or users may have about the services or company. These are straightforward and provide essential information that most people need to know.
1. What services do you offer?
We provide NDIS-funded psychology services, support work, mental health-trained support work, psycho-social recovery coaching, and social groups. Our services support individuals in improving their mental health, independence, and overall well-being.
2. Do you offer home visits?
Yes! We provide both home and office visits to make our services more accessible and convenient for individuals who prefer support in their own environment.
3. How is a Psycho-social Recovery Coach different from a Support Worker?
A Support Worker helps with daily tasks, personal care, and community participation, while a Psycho-social Recovery Coach focuses on mental health recovery, goal setting, and long-term independence.
4. Can I use NDIS funding for your services?
Yes! Our services are NDIS-funded under Capacity Building Supports for mental health and disability-related needs. We can help you understand your plan and funding options.
5. How do I get started?
Contact us via phone, email, or our website to discuss your needs. We’ll guide you through the process and help tailor services that best support you.
Advanced questions
Detailed inquiries that address specific, in-depth information about services, processes, or specialized topics related to the company or offerings.
1. Do you provide crisis support for mental health emergencies?
While we offer urgent support within reasonable boundaries, we are not a crisis service. For immediate assistance, please contact Lifeline (13 11 14) or emergency services (000).
2. Can I access multiple services at the same time?
Yes! You can receive psychology, support work, and psycho-social recovery coaching together, depending on your NDIS plan and individual needs. We tailor support to fit your goals.
3. Do you work with other healthcare professionals?
Absolutely. We collaborate with NDIS support coordinators, GPs, therapists, and other specialists to ensure holistic, coordinated care.
4. How do you ensure a good match between clients and support workers?
We consider your preferences, personality, cultural background, and specific needs when pairing you with a support worker to ensure the best possible match.
5. Do you offer after-hours or weekend support?
Yes! While we have reasonable boundaries, we go the extra mile to support clients during urgent situations, evenings, and weekends when needed.